Blume Med Spa Policies

At Blume Med Spa, we are committed to providing the highest quality care in a relaxing and professional environment. To ensure a seamless experience for all our clients, we kindly ask you to review our policies before your appointment.

Appointment & Cancellation Policy

Your time is valuable, and so is ours! To best accommodate all of our guests, we require:

  • A credit card on file to reserve your appointment.

  • A 24-hour notice for cancellations or reschedules.

  • Late cancellations or no-shows may be subject to a $50 cancellation fee or a percentage of the scheduled service.

Arrival & Late Policy

We recommend arriving at least 10 minutes early to allow time for check-in and paperwork. If you arrive late:

  • Your appointment may be shortened to avoid delays for the next client.

  • If you are more than 15 minutes late, we may need to reschedule your service.

Consultations & Treatment Plans

  • A consultation is required for new clients to ensure we tailor treatments to your unique needs.

  • Some treatments may require a deposit, which will be applied to your service.

  • We reserve the right to refuse service if a treatment is deemed unsafe or inappropriate for your health.

Payment & Financing

  • We accept cash, credit cards, and financing options through third-party providers.

  • All services are final sale—we do not offer refunds on treatments.

  • Packages and memberships are non-refundable but may be transferred for another service upon approval.

Medical & Health Considerations

  • Please inform us of any medical conditions, allergies, or medications prior to your treatment.

  • Certain services may require medical clearance or additional documentation.

  • We do not treat minors under 18 years old without parental consent.

Product Returns & Exchanges

  • Unopened skincare products may be returned within 7 days for store credit.

  • Opened or used products cannot be returned due to health and safety regulations.

Respect & Etiquette

  • We maintain a professional, tranquil environment—please silence your phone during your visit.

  • We love your littles, but children will need to accompany parents into treatment rooms– they may not stay alone in the lobby. 

  • We reserve the right to refuse service to anyone behaving in a disruptive or inappropriate manner.

Privacy & Confidentiality

Your personal and medical information is always kept confidential in accordance with HIPAA and industry standards.

Questions? We're Here to Help!

If you have any questions about our policies, please contact us at Letstalk@blumelancaster.com.

We appreciate your cooperation and look forward to helping you feel your best at Blume Med Spa!

 

What is Face Reality?

Face Reality Skincare is a nationally recognized, award-winning acne treatment system that combines the power of clinical-grade ingredients with the guidance of certified acne experts. Unlike one-size-fits-all approaches or harsh prescriptions, Face Reality is customized to your unique skin type, acne type, and lifestyle.

This program is built on consistency, education, and expert support. It’s ideal for teens and adults who are ready to commit to a clear skin journey with real, long-term results—without the use of oral antibiotics or Accutane.

How the acne bootcamp works

The Face Reality program includes:

🧴 A Personalized Homecare Regimen

We curate a skincare routine tailored to your skin and acne type using Face Reality’s professional-grade, non-pore clogging (non-comedogenic), and cruelty-free products. Homecare is updated every 2–4 weeks as your skin adapts and improves.

💆‍♀️ Bi-Weekly Acne Treatments

In-office treatments may include extractions, exfoliation, chemical peels, or calming masks depending on your skin’s current condition. Each visit is designed to accelerate progress while minimizing inflammation and breakouts.

📋 Expert Guidance & Support

Our certified Acne Specialists coach you every step of the way—from identifying acne triggers to offering diet, lifestyle, and product recommendations. We empower you to understand your skin and stay consistent.

Why Face Reality Works

Face Reality’s success comes from its holistic, ingredient-focused approach:

  • All products are rigorously tested to ensure they won’t clog pores.

  • Ingredients like mandelic acid, benzoyl peroxide, and salicylic acid are introduced gradually to prevent irritation while promoting clarity.
  • No guessing—our trained providers adjust your regimen based on real-time results.
  • Face Reality boasts a 90% success rate for committed clients within 3–4 months.
Book A Face Reality Consult